Privacy Policy

Introduction

Konw Nutrition is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or enquiry forms
• Book a nutrition consultation
• Subscribe to our communications
• Contact us via email or phone

This information may include: name, email address, phone number, and any other information you choose to provide in your messages or during consultations.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Schedule and conduct nutrition consultations
• Improve our website and services
• Send you information about our services (with your consent)
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Legal Basis for Processing (UK GDPR)

We process your personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary to fulfill our services to you
• Legitimate Interests: When we have a legitimate business interest that does not override your rights
• Legal Obligation: When we must comply with legal requirements

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist us in operating our website and conducting our business
• To comply with legal obligations, court orders, or government requests
• To protect our rights, property, or safety, or that of others

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Under UK data protection law, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing of your personal data
• Rights related to automated decision-making: We do not use automated decision-making

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Konw Nutrition
6 West Street, Bourne PE10 9NE, United Kingdom
Phone: +44 1778 243 910
Email: [email protected]

Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.